At Impulse, we’re passionate about bringing the latest and greatest in photography gear straight to your doorstep. Whether you’re a professional photographer or a budding enthusiast, our wide selection of cameras, lenses, and accessories is curated to ignite your creative journey. We’re thrilled to offer shipping across the lower 48 states, ensuring that no matter where you are, the perfect shot is never out of reach. Choose Impulse for your photography needs, and let us help you capture the world in its truest form

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Yes, you can contact us at 414-574-0110 to purchase additional insurance. Be aware, if we ship the item out to you with additional insurance on it, and the item is refused or undelivered and shipped back to Impulse, Impulse reserves the right to not refund shipping expenses, including but not limited to shipping cost, 15% of the price of the product (restocking fee) & insurance.

Impulse Return & Exchange Policy

General Guidelines

To be eligible for a return or exchange, all of the following must be met:

• Original purchase receipt is provided.
• Item is in new, unused condition in its original packaging, with all included materials — unfilled warranty cards, manuals, and accessories.
• The return or exchange is initiated within 10 calendar days of the original purchase date.
• Approved refunds are issued to the original payment method. Credit card refunds typically take 7–10 business days to appear; check purchases are refunded no earlier than 10 business days after the original deposit or return date. Large or high-value orders may require additional time to verify and process.
• A restocking fee of up to 15% may apply, at Impulse’s discretion, based on the item’s condition and completeness.

Items That Cannot Be Returned or Exchanged

• Items marked non-returnable on their product page.
• Special-ordered or custom-configured merchandise.
• Opened consumables and sensitive materials — film, photo paper, tapes, bulbs, batteries, filters, software, and ink/printer cartridges.
• Opened products from Apple, and any opened CDs, DVDs, computer software, or memory cards.
• Items in blister packaging that has been opened.
• Canvas backgrounds.
• Gift cards (non-refundable; redeemable for cash only when the remaining balance is under $10, where required by law).
• Services such as labor, delivery, and installation.
• Items damaged through customer misuse or abuse.

Defective Merchandise

Defective items may be exchanged within 30 days of purchase with the original packaging and an unfilled warranty card. Without original packaging, or if the warranty card has been completed, the item must be serviced or replaced directly through the manufacturer.

Promotional Items & Bundles

Returning a promotional or free item deducts its value from your refund. Returning part of a bundle may void the bundle discount and result in an additional balance owed.

Used, Clearance & Final-Sale Items

All used, clearance, “as-is,” and final-sale items are sold as-is and are non-returnable. Claims for items received damaged or missing must be made within two business days of receipt. Impulse is not responsible for personal data or belongings left in returned merchandise, and our liability is limited to the purchase price of the merchandise.

Backordered & Preordered Items

Backorder and preorder orders are subject to our Cancellation Policy and the additional terms below, which you acknowledged by checking the required disclosure at checkout.

No Guaranteed Availability or Ship Date

Impulse makes no representation that any backordered or preordered item will ship or become available by any particular date. Any timeline communicated at the time of sale is an estimate only and does not constitute a promise or guarantee. The passage of time — regardless of duration — does not entitle you to cancel, modify, or receive a refund outside the terms of our Cancellation Policy.

Cancellation Window

You may cancel a backorder or preorder within 10 calendar days of your order confirmation date by submitting a written request to sales@impulsemke.com with your order number. Cancellation requests made by phone, in person, or through any other channel will not be accepted. Your cancellation takes effect only upon written confirmation from Impulse.

After the 10-Day Window

Once the 10-day window has passed, your order is a firm, non-cancellable commitment. Any consideration of a late cancellation is at Impulse’s sole and absolute discretion and is not a guaranteed right. If Impulse approves a cancellation after this window, a non-refundable 3% order-processing fee will be deducted from your refund.

If Impulse Cannot Fulfill Your Order

If Impulse is unable to fulfill your backorder or preorder due to discontinued availability, supplier cancellation, import restrictions, or circumstances beyond our control, we will cancel your order and issue a full refund to your original payment method within 7–10 business days. This full refund is your exclusive remedy in such circumstances.

Chargebacks and Payment Disputes

Filing a chargeback or payment dispute for a backorder or preorder that is subject to these terms — including orders past the 10-day cancellation window — constitutes a breach of this agreement. Impulse will contest all such disputes and reserves the right to pursue recovery of any associated fees, costs, and losses.

Lost or Damaged in Transit

Once an order is handed to the carrier, risk of loss or damage passes to the buyer. Impulse does not issue refunds or replacements for orders lost, stolen, or damaged in transit unless the order was protected by Route Package Protection or carrier shipping insurance purchased at or before checkout. If you declined coverage, you must pursue a claim directly with the carrier. Coverage details and claim windows are described in our Shipping Policy.

Our Rights

Impulse reserves the right to refuse any return or exchange that does not meet these conditions, and to apply a restocking fee of up to 15%.

Impulse Cancellation Policy

By placing an order with Impulse, you agree to the terms below. We’ll always try to accommodate changes, but the following govern all cancellations.

In-Stock Orders

You may request to cancel an in-stock order before it has been fulfilled. Once an order enters fulfillment (packed or shipped), it can no longer be cancelled and must be handled as a return under our Return & Exchange Policy. Cancellations are effective only once confirmed by Impulse in writing.

Backordered & Preordered Items

When you place a backorder or preorder with Impulse, your payment secures an allocation from incoming inventory. By completing your purchase and acknowledging the backorder disclosure at checkout, you agree to all of the following terms.

No Guaranteed Timeline

Impulse does not guarantee a ship date, delivery date, or availability date for any backordered or preordered item. Fulfillment timelines depend on factors outside Impulse’s control, including manufacturer production schedules, import logistics, tariffs, and supplier allocation. The passage of time — including waits of weeks, months, or longer — does not constitute grounds for cancellation after the 10-day window below, and does not create any new or additional cancellation rights.

10-Day Cancellation Window

You may cancel your backorder or preorder without penalty within 10 calendar days of your order confirmation date. To cancel, email sales@impulsemke.com with your order number in the subject line (e.g., “Cancellation Request – Order #12345”). Requests made by phone, in person, or through any other channel will not be accepted. Your cancellation becomes effective only upon written confirmation from Impulse.

After the 10-Day Window

After the 10-calendar-day window, your order is a firm, non-cancellable commitment. You have no automatic right to cancel, and Impulse is under no obligation to approve any cancellation request received after this window. At its sole and absolute discretion, Impulse may consider a late cancellation, subject to a non-refundable 3% order-processing fee deducted from your refund. Choosing not to approve a late cancellation is not a breach of any obligation to you.

Extended Wait Times

An extended fulfillment timeline — including delays of weeks, months, or longer — does not modify, waive, or override these cancellation terms. If the timing of your order is a concern, please contact us before purchasing so we can share current lead-time estimates. Impulse’s inability to provide a specific ship date does not entitle you to a refund or cancellation after the 10-day window has passed.

Price Lock

The price at the time of your order is locked in and will be honored at fulfillment. The only exception is a tariff-driven adjustment, as described in our Tariff Pricing Changes policy. If a required price adjustment applies to your order and you do not wish to proceed at the revised price, you may cancel and receive a full refund within 5 business days of written notification from Impulse.

If Impulse Cannot Fulfill Your Order

If Impulse is unable to fulfill your order for any reason — including supplier discontinuation, import restrictions, manufacturer cancellation, or force majeure events — we will cancel your order and issue a full refund to your original payment method within 7–10 business days. This is your sole and exclusive remedy in such circumstances.

Force Majeure

Impulse is not liable for delays or failures to fulfill caused by events outside our reasonable control, including natural disasters, acts of government, trade restrictions, import and export controls, supplier failures, or other force majeure events.

Chargebacks and Payment Disputes

Filing a chargeback or payment dispute for a backorder or preorder within these agreed terms — including any order for which the 10-day cancellation window has expired — constitutes a breach of this agreement. Impulse will contest all such chargebacks, submit all available documentation including your checkout acknowledgement, and reserves the right to recover all associated fees, costs, and losses.

How to Request a Cancellation

Email sales@impulsemke.com with the subject line “Cancellation Request – Order #[your order number],” your full name, and the reason for your request. We will confirm receipt within 2 business days and notify you in writing of our decision.

Special & Custom Orders

Items special-ordered or configured to your specifications cannot be cancelled once placed with our supplier and are non-refundable.

Orders Already Shipped

Shipped orders cannot be cancelled. They may be eligible for return under our Return & Exchange Policy, subject to a restocking fee of up to 15%. Original and return shipping charges are non-refundable.

Refunds

Approved refunds are issued only to the original payment method, less any applicable fees, within 7–10 business days of approval.

Our Rights

Impulse reserves the right to cancel or refuse any order at any time — including for pricing or tariff errors, suspected fraud, or stock shortfalls — and to contest cancellation or chargeback claims that don’t follow this policy.

No. Backordered and preordered items do not have a guaranteed ship date. Fulfillment timelines depend on our suppliers, manufacturers, import logistics, and factors outside our control. Any estimate we provide at the time of purchase is informational only and is not a promise or commitment.

By placing a backorder or preorder, you acknowledge — through the required disclosure at checkout — that no timeline is guaranteed and that our Cancellation Policy governs your ability to cancel. If the timing of your order is critical, please contact us before purchasing so we can share our best current estimate.

Understanding Our Pricing Strategy

At Impulse, we’re dedicated to providing our customers with not only the best photography equipment but also the most transparent and fair pricing possible. You might have noticed that some of our products are advertised with a clear price, while others suggest contacting us for the price, or ask you to add the item to your shopping cart to see the price. Ever wondered why? Let us explain.

What is Minimum Advertised Price (MAP)?

Minimum Advertised Price, or MAP, is a policy enforced by equipment manufacturers and vendors that sets the lowest price at which a product can be advertised. Impulse, like other retailers, enters into agreements with our suppliers to adhere to these MAP guidelines. This means, for certain items, the price we show in advertisements may not reflect the lowest price at which we can sell the product.

Why MAP?

Adhering to MAP policies allows Impulse to maintain a strong partnership with our suppliers, ensuring that we receive the latest products and information as swiftly as possible. It’s a commitment to integrity and fair play in the competitive retail landscape, ensuring that all authorized dealers abide by the same pricing rules.

Our Commitment to You

Despite the MAP restrictions, we strive to make your shopping experience as straightforward and beneficial as possible:

• Best Price in Cart: The price you see in your shopping cart for any item is the lowest we can offer. We want you to feel confident that you’re getting an exceptional deal, without any hidden fees or surprises.
• No Obligation: Adding an item to your cart does not obligate you to purchase. It’s simply the best way for you to see our lowest possible price. Feel free to remove it at any time.
• Continual Price Monitoring: We constantly monitor market conditions and work closely with our suppliers to offer you the best prices. Whenever possible, we will pass savings on to you.

Questions?

We understand that MAP policies might seem complex, but they’re in place to ensure a level playing field among retailers and maintain the value of the brands we offer. If you have any questions about our pricing, or why a specific item’s price is presented in a certain way, please don’t hesitate to reach out to our team. We’re here to help make your shopping experience as enjoyable and straightforward as possible.

Thank you for choosing Impulse for your photography needs. We’re excited to be part of your photography journey and are here to support you every step of the way.

Impulse Cameras strives to maintain accurate pricing across all products; however, prices are subject to change without notice due to fluctuations in international tariffs, vendor updates, and market conditions. In certain cases, these changes may occur after your order has been placed.

If a pricing discrepancy arises as a result of factors beyond our control, Impulse Cameras reserves the right to adjust the order total accordingly or cancel the order with a full refund. By completing a purchase, you acknowledge and agree that product prices may be modified to reflect such changes.

We appreciate your understanding as we work to provide transparent and fair pricing in a rapidly changing global market.

Privacy Policy

This general Privacy Policy is not applicable to California residents.

At Impulse, the sanctity of your privacy and personal security is paramount. This document outlines our commitment to protecting your privacy. We acknowledge that over time, as our services evolve, there may arise a necessity or preference to modify how we utilize the information collected. Consequently, we reserve the right to amend this Privacy Policy periodically. The effective date of our Privacy Policy is prominently displayed on our website (“Site”), and we encourage regular reviews to stay informed on the current Privacy Policy and Terms of Use, including any modifications that may have been implemented. Should significant changes occur, we will notify you via our Site. For further details, please refer to our Terms of Use Agreement linked here.

Anonymous User Information - Cookies

Visiting Impulse.com does not require identity disclosure or any personal information. Nonetheless, our web servers, employing cookies and other tracking technologies, log data regarding your visit to enhance your browsing experience. Cookies, small files stored on your computer, uniquely identify it on our Site, facilitating streamlined login and checkout processes. This collected data assists in analyzing site engagement and utility, devoid of personal details. While session cookies are deleted post-visit, persistent cookies remain to recognize returning users. You may opt to disable cookies, though this may impact site functionality.

Information You Provide and Usage

Purchases: Online transactions necessitate personal information, including contact and payment details, securely stored on our servers.

My Account: Account creation on our Site involves collection of personal and payment information to enhance your shopping experience.

Email or Other Registration: Subscribing to newsletters or engaging with our services requires your email address, with the option to unsubscribe at any discretion.

Promotions and Job Applications: Participation in site activities or job applications may require personal information, with an emphasis on security for sensitive data.

Comments: Publicly posted comments are subject to our Terms of Use, reflecting our policy on information sharing and interaction on our Site.

Your explicit consent to this Privacy Policy signifies agreement to our information collection, usage, and sharing practices as detailed herein.

Disclosure of Your Information

We staunchly oppose the sale or unsolicited distribution of your personal information, limiting disclosure to specified circumstances such as legal compliance, transaction facilitation, or in the scenario of business transfers, among others outlined within this Privacy Policy.

Protecting Children

Impulse’s offerings are not designed for minors under 18, and we do not intentionally collect information from this demographic.

Opt-Out, Access, and Security

Modifications or deletions of your personal or account information can be made through the My Account page or directed via contact methods provided. While we ensure data encryption via SSL technology, internet data transmission cannot be guaranteed as entirely secure, underscoring the shared responsibility for information security.

External Links and Policy Modifications

This Privacy Policy exclusively addresses information collected through our Site, excluding third-party practices or linked sites. Amendments to this Privacy Policy will be made to reflect changes in business practices or customer feedback.

Feedback

Your opinions are valued, and we welcome inquiries or comments regarding our Privacy Policy or website through the provided contact details.

Effective Date: March 26, 2024

© 2024 by Impulse. All rights reserved.

Thank you for visiting the Impulse Camera Store website, www.impulsecameras.com, owned and operated by Impulse Productions LLC (“Site”). Access and use of this Site are subject to your acceptance of these terms and conditions of use (“Terms”).

Additional terms and conditions may apply to specific services offered through our Site, including but not limited to, photography workshops, equipment rental services, and digital photo processing. We encourage you to read the relevant terms and conditions, as they will govern those services.

BY ACCESSING OR USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE BINDING ARBITRATION AND WAIVER OF CLASS ACTION CLAIMS IN THE “LEGAL DISPUTES AND ARBITRATION AGREEMENT” SECTION, TO RESOLVE ANY DISPUTES WITH IMPULSE.

Use of this Site

Your access to and use of this Site is subject to these Terms. If you do not agree with these Terms, you should not use this Site. We reserve the right to update or modify these Terms at any time without prior notice, and such changes will be effective immediately upon posting. It is your responsibility to review these Terms periodically for updates. By continuing to use this Site after we post any changes, you accept the modified Terms.

This Site is provided for your personal, non-commercial use, unless otherwise authorized by Impulse. Any other use of the Site without prior written permission is strictly prohibited.

User Age and Access

By using this Site, you affirm that you are at least 18 years old and a resident of the United States. You are responsible for ensuring that your use of this Site complies with all laws, rules, and regulations applicable to you.

Copyright and Trademarks

The content on this Site, including texts, images, and the HTML used to generate the pages, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from this Site without our express written permission. Impulse and its logos are trademarks of Impulse Productions LLC, and may not be used without our prior written consent.

Disclaimer of Warranties and Limitation of Liability

Impulse makes no warranties or representations about the accuracy, reliability, completeness, or timeliness of the Site’s content, services, software, text, graphics, and links. The Site is provided on an “as is” basis without any warranties of any kind. Impulse Camera Store disclaims all warranties, whether express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall Impulse, its affiliates, or any of their officers, directors, employees, or agents be liable for any damages whatsoever arising out of or in connection with your use or inability to use the Site or content found on the Site, whether based on warranty, contract, tort, or any other legal theory, and whether or not Impulse is advised of the possibility of such damages.

Modifications to the Site

Impulse reserves the right to modify or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice at any time. You agree that Impulse shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site.

Governing Law

These Terms and your use of the Site are governed by the laws of the United States and the state in which Impulse Productions LLC is registered, without regard to its conflict of laws principles.

For any queries or concerns regarding these Terms or the Site, please contact us directly. Your use of the Site constitutes your agreement to these Terms.

©2024 Impulse Productions LLC. All rights reserved.