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Shipping policy

Impulse Cameras Shipping Policy

Last updated: October 2025

At Impulse Cameras, we work to deliver your order quickly and safely. Orders ship from our Oak Creek, WI store or directly from authorized distributors/manufacturers.

Processing Times

  • Orders are processed within 1–2 business days.

  • Orders placed after 3 PM CST, weekends, or holidays process the next business day.

  • Custom/special orders may require extra time; we’ll notify you if so.

Shipping Methods & Delivery Times

Carriers: UPS, FedEx, USPS
Estimated transit (business days, not guaranteed):

  • Standard: 3–7 days

  • Expedited: 2–3 days

  • Express: 1–2 days

Carrier/weather/security delays are outside our control.

Shipping Costs

  • Calculated at checkout by weight, size, destination.

  • Free Standard Shipping on U.S. orders $99+ (excludes oversized/heavy/hazardous/high-value items; surcharges may apply).

Tracking

A shipment confirmation email with tracking goes out when your order ships. Allow up to 24 hours for scans to appear.

Signature Required for High-Value Orders

To protect you and reduce theft/fraud:

  • Orders $500 and up ship Signature Required by default.

  • We strongly advise against waiving signature. If you ask us to remove it, you assume full responsibility once the carrier marks the package delivered (loss/theft not covered by us).

  • We may apply Signature Required on any order at our discretion (e.g., high-risk address, reshipment, past claim history).

Route Package Protection (Highly Recommended)

At checkout you can add Route Package Protection for low-friction coverage against loss, theft, or damage in transit.

  • If protected by Route, file your claim directly through Route using your confirmation email or order lookup. Most claims resolve quickly with either a replacement (when available) or a refund.

  • Claim windows: Lost: file after 7 days (no later than 30 days) from last tracking update; Stolen (marked delivered, not received): file within 5–15 days; Damaged: file within 15 days of delivery (retain all packaging).

  • If you decline Route, you acknowledge that Impulse Cameras is not responsible for loss, theft, or damage after carrier acceptance. You’ll need to pursue a carrier claim, which is slower and not guaranteed.

(If you want us to force Route on orders over a certain amount, tell us the threshold and we’ll update this.)

Lost, Delayed, or Damaged Shipments (without Route)

  • Lost/Delayed: Start with the carrier; request a trace. Email us your order number and the carrier case ID—we’ll assist where possible.

  • Damaged: Photograph the box, packing materials, and item within 48 hours and email support@impulsecameras.com. Keep all packaging until the claim is resolved.

  • Once a package is marked Delivered, non-Route theft claims are typically denied by carriers.

Address Accuracy & Delivery Issues

  • You’re responsible for entering a complete and correct shipping address.

  • Orders returned due to bad/undeliverable addresses will be reshipped at the buyer’s expense or refunded minus outbound shipping and any return fees.

  • We cannot reroute packages after shipment.

Fraud Prevention

For security, we may:

  • Hold orders for verification, require shipment to the billing address, or cancel and refund suspicious orders.

  • Refuse shipment to freight forwarders or P.O. boxes for high-value items.

Backorders & Preorders

  • We’ll email an estimated ship date. Your payment reserves the unit; it ships once inventory lands.

  • Multi-item orders may ship separately.

International Shipping

  • We ship to select countries. Duties, VAT, taxes, and brokerage are the buyer’s responsibility and are not included at checkout unless explicitly shown.

  • International delivery estimates exclude customs clearance time. We may require Signature on all international shipments.

Order Changes & Cancellations

  • If you need to modify or cancel, contact us immediately. Once an order is packed or shipped, changes/cancellations aren’t guaranteed.
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